What should a guard do if they must use force to protect someone?

Prioritizing de-escalation is the appropriate action for a guard when faced with a situation that may require the use of force to protect someone. De-escalation involves using verbal and non-verbal communication techniques to calm a potentially volatile situation. The goal is to prevent the need for force altogether, as the use of force can lead to serious consequences for all parties involved, including injuries or legal ramifications.

In many cases, a conflict can be resolved through dialogue, showing empathy, and employing other techniques that allow the situation to diffuse naturally. This approach not only protects the individual at risk but also minimizes the potential for escalation of violence and maintains a safer environment overall. By focusing on de-escalation first, a guard demonstrates their commitment to conflict resolution and adherence to protocols that prioritize safety and prevent unnecessary harm.

The various alternatives, such as using hard techniques or immediately calling for law enforcement, may not address the immediate need for calming the situation and could lead to greater conflict. Engaging without assessing risk fails to consider the potential dangers and the context of the situation, which could create unnecessary risk for everyone involved.