Define "verbal de-escalation."

Verbal de-escalation refers to the use of communication techniques aimed at calming down a potentially volatile situation. This involves engaging with individuals in a manner that reduces tension, fosters understanding, and mitigates the likelihood of conflict escalating to aggression or violence. Effective verbal de-escalation strategies may include active listening, using a calm tone of voice, validating feelings, and using language that promotes a collaborative rather than adversarial atmosphere.

By focusing on calming strategies, individuals trained in verbal de-escalation aim to diffuse high-stress scenarios and guide individuals toward a more constructive resolution. This approach is particularly important in security and conflict management, where the safety of all parties involved is a priority.