When receiving a bomb threat by telephone, what is a crucial action for a security guard to take?

Maintaining calm during a bomb threat call is essential as it allows the security guard to handle the situation effectively. A level-headed approach enables the guard to think clearly, gather important information, and communicate appropriately with necessary authorities. Panic or aggressive reactions, such as yelling or hanging up, could escalate the situation or disrupt vital communication. Keeping calm helps to establish control and focus on following established protocols to ensure safety and security. This composure also aids in providing a reassuring presence to others nearby, thereby minimizing chaos and confusion during an intense and potentially dangerous situation.