In a mall where a person is having a psychotic episode, which technique would you use to calm the subject?

Using open-ended questioning is an effective technique to calm someone experiencing a psychotic episode. This method allows the individual to express their thoughts and feelings without feeling pressured or cornered. Open-ended questions encourage dialogue, help the person feel heard, and may provide insight into their state of mind, which can contribute to de-escalating a potentially volatile situation. It demonstrates empathy and understanding, which can be crucial in building rapport and reducing anxiety.

Creating an isolated environment for the person might increase their feelings of fear or distress, as isolation can be threatening, especially during a psychotic episode. Similarly, using yellow tape around the subject could further agitate them by creating a sense of entrapment or fear. Agreeing with everything the subject says may seem like a supportive approach, but it can lead to confusion and may validate false beliefs, potentially worsening the situation rather than helping it. An open dialogue through open-ended questions ultimately promotes a more calm and safe interaction.